- How does the trial work?
- 14 days on monthly or annual. A payment method is required when you create the subscription. It converts to paid at day 14 unless you cancel in the product. One trial per clinic.
- Who do we pay for?
- Only clinical veterinarian seats are billable. Practice staff (managers, technicians, CSRs, and similar roles) are included with no seat charge and no seat limit.
- How does pricing differ by country?
- Listed amounts are fixed local prices for clinics in that country, not live currency conversions. Choose the country where your clinic is located. Currency is locked for the subscription term.
- Can we add or remove veterinarians later?
- Adding a veterinarian is prorated and invoiced promptly; seats co-terminate to the renewal date. Removing a veterinarian takes effect at period end. Seats can be reassigned. Annual seats are committed for the 12-month term.
- Can we switch between monthly and annual?
- Monthly to annual is allowed mid-cycle per product policy. Annual to monthly is only at renewal. Switching during the trial preserves remaining trial days.
- When should we choose Enterprise?
- If you need a custom quote (for example multi-location groups, procurement processes, or commercial terms that don't fit self-serve Standard), contact us. Standard remains the listed per-vet pricing for most clinics.