Data privacy at Armidus
Last updated: July 23, 2026
This page explains how Armidus approaches personal information for clinics, owners, and website visitors in plain language. It is an overview, not a legal contract.
For the binding notice, read the Privacy Policy.
Privacy built around clinic-defined care
Armidus is a post-visit operations platform for veterinary clinics. Clinics create and control aftercare plans. Owners receive clinic-issued instructions and check-ins. Armidus designs the Service so clinic, owner, and patient information stays scoped to the right clinic and regional environment.
Who this page is for
- Clinics evaluating how Armidus handles Clinic Data
- Clinic staff and owners who want a short overview before reading the full Privacy Policy
- Website visitors who submitted an inquiry or used cookies on armidus.com
Pet owners with a request about a clinic-controlled record should usually start with that clinic. Armidus can help route privacy requests when appropriate.
When Armidus acts for a Clinic
For most Clinic Data, the Clinic decides why information is collected and how it is used in veterinary care. Armidus processes that information for the Clinic to provide the Service. Depending on applicable law, the Clinic is the controller, business, or organization, and Armidus is its processor, service provider, or data intermediary.
The Clinic remains responsible for its veterinary records, clinical decisions, owner communications, privacy notices, and lawful basis for providing Clinic Data to Armidus.
The Data Processing Addendum forms part of the Armidus Terms of Service whenever and to the extent Armidus processes Customer Personal Data on behalf of a Clinic.
When Armidus acts for itself
Armidus acts for itself for information needed to run the business and the website, including:
- clinic account, subscription, and billing administration
- security, abuse prevention, and service reliability
- website forms, CRM follow-up for clinic prospects, and marketing-site analytics subject to cookie choices
- business communications with clinics, vendors, and advisers
Armidus does not sell identifiable Clinic Data. Marketing systems used for clinic acquisition are not intended to become repositories for patient records or owner clinical content.
Regional environments and clinic separation
Each production country runs in a dedicated cloud environment with its own application services, database, and secrets. Regional patient and owner records are not synchronized or merged across countries.
Clinic staff access is organization- and clinic-scoped. Patient records belong to the clinic that created them and are not automatically merged across clinics. Pet owners receive access only after verified identity linking or a valid claim process, and can see only the patient records connected to their verified regional account.
Technical controls that support this posture are described on Security at Armidus.
AI assists structure. Clinics remain in control
Armidus may use AI to help structure clinic-provided aftercare information into candidate plan content for staff review. AI output is validated by the application and reviewed by clinic staff before being sent to an owner.
Armidus does not use AI to diagnose patients, prescribe treatment, or replace veterinary clinical judgment.
Website, cookies, and requests
The marketing site may use HubSpot forms, analytics, chat, and a cookie consent banner as described in the Cookie Policy. Forms and chat on the marketing site must not be used to submit patient records, passwords, payment-card details, or claim links.
To submit a Support, Billing, Security, Legal, or Privacy request, use /submit-request. Select the matching request type and include an Account or clinic identifier where relevant.
Related documents
- Privacy Policy - binding privacy notice
- Cookie Policy - cookies and similar technologies
- Data Processing Addendum - processing of Customer Personal Data for Clinics
- Subprocessors and Service Providers - providers Armidus uses
- Security at Armidus - regional environments, access, and encryption
Read the Privacy Policy
This overview does not replace the Privacy Policy. If anything on this page conflicts with the Privacy Policy, the Privacy Policy controls.